Technical Support Agent (Full Time)

Reference: 

2022-ITS-ISTN

Location: 

Qormi, Malta (Europe)
Full-time
Ready for your next challenge? Willing to be part of a dynamic team of IT experts? Then keep on reading.
We are currently looking for interested candidates who would like to join our IT support team as full-time Technical Support Agents. If you are someone with a positive customer-oriented attitude and able to provide fast and useful technical assistance, if you see yourself as an excellent IT support technician having good technical knowledge, if you are able to communicate effectively with clients in order to understand their issues and requirements and provide solutions, if you are happy to be working in a team and have good communication skills (both oral and written) in English…

Then do apply! We would be happy to get to meet you and discuss this opportunity further!

Typical duties for this post include:

  • Day to day management and support of user-facing IT systems
  • Phone and remote assistance to our clients
  • Configuration and management of profiles, mailboxes and other related software on PCs and Mobile devices
  • Management of objects, policies and permissions on MS Active Directory, Office 365, Exchange and Exchange Online
  • Troubleshoot access and connectivity issues for software and networks
  • Management of Cloud and Local Backups together with Security Systems
  • Proactive monitoring of client networks, servers and related systems
  • Dealing with support requests effectively and in a timely manner and in line with procedures
  • Assisting team members with requests as necessary
  • Ensuring that communication with clients is effective and request resolution is conclusive
  • Providing regular and constructive feedback to improve operations and service delivery.

Some other qualities and skills we are after include:

  • A good understanding of MS Windows and Office technologies in desktop environments
  • An understanding of foundational networking concepts (IP Addressing, NAT, DNS, etc.)
  • A good understanding of MS Windows Server technologies
  • A good understanding of Office 365, Exchange and Exchange Online administration
  • The ability to implement and enforce IT policies
  • Preferably posses a driving license in case of any onsite visits
  • A diploma (or equivalent) in an IT or engineering subject
  • Previous work experience within the tech industry is an asset.

 

Since we offer a 24/7 support service to our clients, those selected for these roles should be able to work on shift rotation basis. This includes weekends and night shifts.

The benefits you would get include:

  • Good salary package and remuneration
  • Health insurance
  • Other perks

This is not just another job!

It’s true.

Our work is our passion. Our colleagues become like family. Our jobs are opportunities to grow further and to create meaningful relationships and collaborations.

We are all driven by one aim: every day we strive to create a better work infrastructure for all kinds of businesses and to maximise on the benefits of innovation.

We promise a fulfilling career and a number of learning and development opportunities.

Arkafort is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, gender identity or any other factor protected by applicable laws. All applications will be processed in strict confidence. Personal data is processed in adherence to the GDPR.

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To apply for this role please fill in the form below and attach your CV. You may also include a covering letter or any other relevant information. 

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Technical Support Agent (Full Time)

Full-time
Qormi, Malta (Europe)