IT Support

IT Support

Keeping your business running smoothly

We offer technical assistance on a 24/7 basis, constant monitoring and proactive response to service disruptions and security breaches.

IT Support

User Support

User Support

Assisting employees with Microsoft Office, email, generic software issues, hardware issues (such as printers) & mobile devices.

User Accounts & Access Rights

User Accounts & Access Rights

Creating and deleting user accounts, setting up security policies, delegating access rights to files and managing access to software and company resources.

Office 365

Office 365

Managing subscriptions and licensing, creating mailboxes and installing office applications.

Software Updates

Software Updates

Keeping systems patched and secure without disruptions through scheduled regular updates for Windows & Office applications.

Monitoring

Monitoring

Proactive monitoring and rapid response to failures on servers and internet connections, 24 hours a day, 7 days a week.

Preventive Maintenance

Preventive Maintenance

Regular visits to your premises to test UPS systems, redundant internet connections and other high availability mechanisms.

24/7 Operations Center

24/7 Operations Center

Arkafort's engineers actively monitor your systems and make sure there are no disconnections, server outages or suspicious activity whilst providing proactive rapid response to minimize downtime and contain damage.

Windows & Linux Server Administration

Having vast experience on both Windows and Linux servers, Arkafort’s engineers will design your infrastructure in line with industry best practices and ensure that your data is safe, secure and always available.

Windows Server Administration

Windows Server Administration

  • Windows domain & active directory
  • Security policies (GPO)
  • DNS services
  • IIS (Web)
  • SQL server (Database)
  • Exchange server
  • Hyper-V (Virtualization)
  • Security updates
Linux Server Administration

Linux Server Administration

  • Debian, Ubuntu, RedHat & CentOS
  • Apache & Nginx (Web)
  • MySQL, PostgreSQL, & MariaDB (Database)
  • KVM (Virtualization)
  • Containers, Kubernetes & Docker
  • Security Updates

Managed Backups & Cyber Security

  • Full backup for your desktops, laptops and mobile devices.
  • Complete anti-virus and anti-ransomware solutions for Windows and Mac devices and mobile devices.
  • Encryption of hard drives to protect sensitive data in case of loss or theft.
  • Web-access control, even while away from the office.
  • Full backup for your servers, databases and business applications.
  • Complete anti-virus and anti-ransomware solutions.
  • DLP & data classification solutions.
  • Local and cloud copies of your data ensuring business continuity.
  • Recovery of backups from any location, restoring data quickly and efficiently.
  • Monitoring your backup jobs and verification of security analytics by our IT Operations on a 24/7 basis.
  • Managed recovery of files, directly from the cloud.
  • Full backup for your desktops, laptops and mobile devices.
  • Complete anti-virus and anti-ransomware solutions for Windows and Mac devices and mobile devices.
  • Encryption of hard drives to protect sensitive data in case of loss or theft.
  • Web-access control, even while away from the office.
  • Full backup for your servers, databases and business applications.
  • Complete anti-virus and anti-ransomware solutions.
  • DLP & data classification solutions.
  • Local and cloud copies of your data ensuring business continuity.
  • Recovery of backups from any location, restoring data quickly and efficiently.
  • Monitoring your backup jobs and verification of security analytics by our IT Operations on a 24/7 basis.
  • Managed recovery of files, directly from the cloud.

Our Vendors