Technical Support Agent

Part-time basis

Qormi, Malta

Description

We are currently looking for interested candidates who would like to join our IT support team as part-time Technical Support Agents.

Responsibilities

  • First level Phone, email and remote assistance to our clients.
  • Basic trouble shooting – Hardware & Software
  • Day to day management and support of user-facing IT systems.
  • Configuration and management of profiles, mailboxes and other related software on PCs and Mobile devices.
  • Management of objects, policies and permissions on MS Active Directory, Office 365, Exchange and Exchange Online.
  • Troubleshoot access and connectivity issues for software and networks.
  • Software installation & updates
  • Assisting team members with requests as necessary.
  • Ensuring that communication with clients is effective and request resolution is conclusive.
  • Ensuring Information Security practices are followed in line with company Policies and Procedures.

Skills & Qualifications

  • A good understanding of MS Windows and Office technologies in desktop environments
  • A good understanding of Office 365, Exchange and Exchange Online administration
  • The ability to implement and enforce IT policies

Other Vacancies

Technical Support Agent

Full-time basis

Apply Now

Qormi, Malta

Team Projects

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Technical Support Agent

Part-time basis

Qormi, Malta

What we are looking for?

if you consider yourself a good communicator and someone with a positive can-do attitude,

If you have a passion for all things tech,

If you have a good idea of how IT works and how you can assist clients facing IT issues,

If you are still studying and looking into contributing to the tech industry,

If you are looking forward to being part of a team and have good communications skills (both oral and written) in English…

Description

We are currently looking for interested candidates who would like to join our IT support team as part-time Technical Support Agents.

Responsibilities

  • ·         First level Phone, email and remote assistance to our clients.

    ·         Basic trouble shooting – Hardware & Software

    ·         Day to day management and support of user-facing IT systems.

    ·         Configuration and management of profiles, mailboxes and other related software on PCs and Mobile devices.

    ·         Management of objects, policies and permissions on MS Active Directory, Office 365, Exchange and Exchange Online.

    ·         Troubleshoot access and connectivity issues for software and networks.

    ·         Software installation & updates

    ·         Assisting team members with requests as necessary.

    ·         Ensuring that communication with clients is effective and request resolution is conclusive.

    ·         Ensuring Information Security practices are followed in line with company Policies and Procedures.

Skills & Qualifications

  • A good understanding of MS Windows and Office technologies in desktop environments.
  • An understanding of foundational networking concepts (IP Addressing, NAT, DNS, etc.)
  • A good understanding of MS Windows Server technologies.
  • A good understanding of Office 365, Exchange and Exchange Online administration.
  • The ability to implement and enforce IT policies.
  • A diploma (or equivalent) in an IT or engineering subject.
  • Previous work experience within the tech industry is an asset.

Other Vacancies

Technical Support Agent

Full-time basis

Apply Now

Qormi, Malta

Team Projects

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Technical Support Agent

Part-time basis

Qormi, Malta

Description

We are currently looking for interested candidates who would like to join our IT support team as part-time Technical Support Agents.

Responsibilities

  • Day to day management and support of user-facing IT systems
  • Phone and remote assistance to our clients
  • Configuration and management of profiles, mailboxes and other related software on PCs and Mobile devices
  • Management of objects, policies and permissions on MS Active Directory, Office 365, Exchange and Exchange Online
  • Troubleshoot access and connectivity issues for software and networks
  • Management of Cloud and Local Backups together with Security Systems
  • Proactive monitoring of client networks, servers and related systems
  • Dealing with support requests effectively and in a timely manner and in line with procedures
  • Assisting team members with requests as necessary
  • Ensuring that communication with clients is effective and request resolution is conclusive
  • Providing regular and constructive feedback to improve operations and service delivery
  • Since we offer a 24/7 support service to our clients, those selected for these roles should be able to work on shift rotation basis. This includes weekends and night shifts

Skills & Qualifications

  • A good understanding of MS Windows and Office technologies in desktop environments
  • A good understanding of Office 365, Exchange and Exchange Online administration
  • The ability to implement and enforce IT policies

Other Vacancies

Technical Support Agent

Full-time basis

Apply Now

Qormi, Malta

Team Projects

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Technical Support Agent

Part-time basis

Qormi, Malta

Description

We are currently looking for interested candidates who would like to join our IT support team as part-time Technical Support Agents.

Responsibilities

  • Day to day management and support of user-facing IT systems
  • Phone and remote assistance to our clients
  • Configuration and management of profiles, mailboxes and other related software on PCs and Mobile devices
  • Management of objects, policies and permissions on MS Active Directory, Office 365, Exchange and Exchange Online
  • Troubleshoot access and connectivity issues for software and networks
  • Management of Cloud and Local Backups together with Security Systems
  • Proactive monitoring of client networks, servers and related systems
  • Dealing with support requests effectively and in a timely manner and in line with procedures
  • Assisting team members with requests as necessary
  • Ensuring that communication with clients is effective and request resolution is conclusive
  • Providing regular and constructive feedback to improve operations and service delivery
  • Since we offer a 24/7 support service to our clients, those selected for these roles should be able to work on shift rotation basis. This includes weekends and night shifts

Skills & Qualifications

  • A good understanding of MS Windows and Office technologies in desktop environments
  • A good understanding of Office 365, Exchange and Exchange Online administration
  • The ability to implement and enforce IT policies

Other Vacancies

Technical Support Agent

Full-time basis

Apply Now

Qormi, Malta

Team Projects

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Services

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About

124, Triq ic-Cawsli, Qormi QRM 3906, Malta Europe. Call us on: +356 22293000 (Malta) Email us on: [email protected]

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