Technical Support Agent

Full-time basis

Qormi, Malta

Description

We are currently looking for interested candidates who would like to join our IT support team as full-time Technical Support Agents.

Responsibilities

  • Day to day management and support of user-facing IT systems
  • Phone and remote assistance to our clients
  • Configuration and management of profiles, mailboxes and other related software on PCs and Mobile devices
  • Management of objects, policies and permissions on MS Active Directory, Office 365, Exchange and Exchange Online
  • Troubleshoot access and connectivity issues for software and networks
  • Management of Cloud and Local Backups together with Security Systems
  • Proactive monitoring of client networks, servers and related systems
  • Dealing with support requests effectively and in a timely manner and in line with procedures
  • Assisting team members with requests as necessary
  • Ensuring that communication with clients is effective and request resolution is conclusive
  • Providing regular and constructive feedback to improve operations and service delivery
  • Since we offer a 24/7 support service to our clients, those selected for these roles should be able to work on shift rotation basis. This includes weekends and night shifts

Skills & Qualifications

  • A good understanding of MS Windows and Office technologies in desktop environments
  • An understanding of foundational networking concepts (IP Addressing, NAT, DNS, etc.)
  • A good understanding of MS Windows Server technologies
  • A good understanding of Office 365, Exchange and Exchange Online administration
  • The ability to implement and enforce IT policies
  • Preferably posses a driving licence in case of any onsite visits.
  • A diploma (or equivalent) in an IT or engineering subject
  • Previous work experience within the tech industry is an asset.

Other Vacancies

Technical Support Agent

Part-time basis

Apply Now

Qormi, Malta

Team Projects

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Technical Support Agent

Full-time basis

Qormi, Malta

Description

We are currently looking for interested candidates who would like to join our IT support team as full-time Technical Support Agents.

Responsibilities

  • Day to day management and support of user-facing IT systems
  • Phone and remote assistance to our clients
  • Configuration and management of profiles, mailboxes and other related software on PCs and Mobile devices
  • Management of objects, policies and permissions on MS Active Directory, Office 365, Exchange and Exchange Online
  • Troubleshoot access and connectivity issues for software and networks
  • Management of Cloud and Local Backups together with Security Systems
  • Proactive monitoring of client networks, servers and related systems
  • Dealing with support requests effectively and in a timely manner and in line with procedures
  • Assisting team members with requests as necessary
  • Ensuring that communication with clients is effective and request resolution is conclusive
  • Providing regular and constructive feedback to improve operations and service delivery
  • Since we offer a 24/7 support service to our clients, those selected for these roles should be able to work on shift rotation basis. This includes weekends and night shifts

Skills & Qualifications

  • A good understanding of MS Windows and Office technologies in desktop environments
  • An understanding of foundational networking concepts (IP Addressing, NAT, DNS, etc.)
  • A good understanding of MS Windows Server technologies
  • A good understanding of Office 365, Exchange and Exchange Online administration
  • The ability to implement and enforce IT policies
  • Preferably posses a driving licence in case of any onsite visits.
  • A diploma (or equivalent) in an IT or engineering subject
  • Previous work experience within the tech industry is an asset.

Other Vacancies

Technical Support Agent

Part-time basis

Apply Now

Qormi, Malta

Team Projects

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Technical Support Agent

Full-time basis

Qormi, Malta

Description

We are currently looking for interested candidates who would like to join our IT support team as full-time Technical Support Agents.

Responsibilities

  • Day to day management and support of user-facing IT systems
  • Phone and remote assistance to our clients
  • Configuration and management of profiles, mailboxes and other related software on PCs and Mobile devices
  • Management of objects, policies and permissions on MS Active Directory, Office 365, Exchange and Exchange Online
  • Troubleshoot access and connectivity issues for software and networks
  • Management of Cloud and Local Backups together with Security Systems
  • Proactive monitoring of client networks, servers and related systems
  • Dealing with support requests effectively and in a timely manner and in line with procedures
  • Assisting team members with requests as necessary
  • Ensuring that communication with clients is effective and request resolution is conclusive
  • Providing regular and constructive feedback to improve operations and service delivery
  • Since we offer a 24/7 support service to our clients, those selected for these roles should be able to work on shift rotation basis. This includes weekends and night shifts

Skills & Qualifications

  • A good understanding of MS Windows and Office technologies in desktop environments
  • An understanding of foundational networking concepts (IP Addressing, NAT, DNS, etc.)
  • A good understanding of MS Windows Server technologies
  • A good understanding of Office 365, Exchange and Exchange Online administration
  • The ability to implement and enforce IT policies
  • Preferably posses a driving licence in case of any onsite visits.
  • A diploma (or equivalent) in an IT or engineering subject
  • Previous work experience within the tech industry is an asset.

Other Vacancies

Technical Support Agent

Part-time basis

Apply Now

Qormi, Malta

Team Projects

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Technical Support Agent

Full-time basis

Qormi, Malta

Description

We are currently looking for interested candidates who would like to join our IT support team as full-time Technical Support Agents.

Responsibilities

  • Day to day management and support of user-facing IT systems
  • Phone and remote assistance to our clients
  • Configuration and management of profiles, mailboxes and other related software on PCs and Mobile devices
  • Management of objects, policies and permissions on MS Active Directory, Office 365, Exchange and Exchange Online
  • Troubleshoot access and connectivity issues for software and networks
  • Management of Cloud and Local Backups together with Security Systems
  • Proactive monitoring of client networks, servers and related systems
  • Dealing with support requests effectively and in a timely manner and in line with procedures
  • Assisting team members with requests as necessary
  • Ensuring that communication with clients is effective and request resolution is conclusive
  • Providing regular and constructive feedback to improve operations and service delivery
  • Since we offer a 24/7 support service to our clients, those selected for these roles should be able to work on shift rotation basis. This includes weekends and night shifts

Skills & Qualifications

  • A good understanding of MS Windows and Office technologies in desktop environments
  • An understanding of foundational networking concepts (IP Addressing, NAT, DNS, etc.)
  • A good understanding of MS Windows Server technologies
  • A good understanding of Office 365, Exchange and Exchange Online administration
  • The ability to implement and enforce IT policies
  • Preferably posses a driving licence in case of any onsite visits.
  • A diploma (or equivalent) in an IT or engineering subject
  • Previous work experience within the tech industry is an asset.

Other Vacancies

Technical Support Agent

Part-time basis

Apply Now

Qormi, Malta

Team Projects

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.

Servers installation & cable laying

Assisting employees with Microsoft Office,
Email, generic software issues, hardware
issues (such as printers) & mobile devices.